Answered By: Hayley Hughes
Last Updated: Dec 27, 2017     Views: 17581

An informal complaint differs from a formal complaint in the way it is processed but both contribute to the overall complaints process.

An informal complaint is done through discussion (written or verbal) and should always be attempted before moving into the formal complaint process. You can make an informal complaint to your Student Support Specialist.

The formal complaint process is started when a student submits a complaints form through this support webform. Select the "formal case submission" option and then choose "submit a complaint." After this form is processed, along with the required evidence, it is then investigated by a specific member of Laureate Online Education in accordance with our complaints process. 

For more information, see this overview of the complaints process.

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