Answered By: Hayley Hughes
Last Updated: Dec 27, 2017     Views: 144

A complaint and an assessment appeal are two different processes and it is important to be aware of these differences when considering engaging in either.

The University of Roehampton London and Laureate Online Education define a complaint as “an expression of dissatisfaction either about the programmes, courses, facilities or services provided by the University/Laureate or about actions or lack of actions by the University/Laureate or its staff." The complaints process can be used, for example, to consider financial reimbursement. It does not have the ability to consider reassessment of grades - this is done under the Assessment Appeals process.

For more information about complaints, see this explanation of the complaints process

For more information about Academic Appeals, see this overview of the academic appeals process.

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