Q. How long will it take for me to receive an outcome on my complaint?

The aim for a completed complaint investigation is 15 working days from the allocation of an investigator; however, this is based on a complete and clear form being received including attached evidence where appropriate. Any further request for information may extend this time frame as well as complaints that are particularly complex or involve a number of different parties.

For more information about how the complaint process works, see our full Guidelines.

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