Answered By: Hayley Hughes
Last Updated: Sep 07, 2015     Views: 34

All complaints should be supported with evidence where possible.

Evidence can include but is not limited to screenshots, copies of emails and references to specific posts in discussion boards. The person investigating your complaint will only consider the information you supply; if you do not supply sufficient evidence you risk a delay caused by us requesting this information from you, or there not being sufficient evidence to support your claim.

For more information about how to submit a complaint, please click here to see our Procedures for Student Complaints. 

To submit a complaint, please use our Support webformYou should choose the option that says "Formal Case Submission" and then select "submit a complaint."

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