Answered By: Hayley Hughes
Last Updated: Dec 27, 2017     Views: 136

The University of Roehampton London, Online and Laureate Online Education define a complaint as “an expression of dissatisfaction either about the programmes, courses, facilities or services provided by the University/Laureate or about actions or lack of actions by the University/Laureate or its staff.” This procedure does not cover the following matters for which separate procedures exist:

  • Appeals against Academic Misconduct decisions (click here for more information)
  • Appeals against academic assessment (click here for more information)
  • Appeals against decisions of the Academic Progress Committee (click here for more information) 
  • Appeals against decisions of the Mitigating Circumstances Committee (click here for more information)

Please note that a complaint which seeks to dispute the academic judgment of a faculty member will not be allowed under any circumstances.

If a student is uncertain if their concern should be addressed as a complaint or appeal, they should seek advice from Student Support before beginning the process.

For more information about complaints, see this overview of the complaints process.

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