Answered By: Joselyn Figueroa
Last Updated: May 15, 2019     Views: 185

Once you have confirmed your address and have opted to have your documents delivered using the regular postal service, it can take up to 12 weeks from the moment we sent out the award documentation for it to arrive at your address. Custom processing, public holidays and disruptions to your local postal service may extend this timeline.

If you have not yet received your award documentation 12 weeks after it was posted to you, you should contact Student Support so that the issue can be investigated and if appropriate a request can be made to reprint the award documentation. It is important that any requests for reprints are received no later than 6 months after the award documentation was initially posted to avoid any additional costs for you.

If you require award documentation to be reprinted after the 6 months period has ended, you will need to contact the campus directly to make a request and all associated costs for the reprinting and shipment of the documentation will have to be paid by you.

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